Refund Policy

This Refund Policy explains when and how SokoJob (“we”, “us”) refunds payments made on sokojob.com. It complements our Terms and Conditions and applies to all purchases processed through our payment provider, Paystack. Nothing in this policy limits the rights you have under the laws of Ghana, including the Electronic Transactions Act, 2008 (Act 772).

Services on sokojob.com are provided by SOKOJOB (trading as SokoJob), P. O. Box SD 81, Stadium, Accra, Ghana. For anything related to payments and refunds, contact help@sokojob.com or call +233 55 233 2001.

Purchases on SokoJob are one-time prepaid credits — job ad slots and contact view credits for employers. They are not recurring subscriptions: nothing is charged automatically after your purchase. Credits are added to your account immediately after the payment is confirmed by Paystack, so you can start using them right away.

You may cancel a purchase and request a refund within 7 (seven) days of the purchase, without giving a reason and without penalty. This mirrors the grace period in section 49 of the Electronic Transactions Act, 2008 (Act 772).

• None of the credits used — we refund the full amount paid.
• Some credits used — we refund the unused part. Because volume discounts apply to the whole pack, the used credits are recalculated at the standard (undiscounted) unit price shown at checkout, and the remainder is refunded.

After the 7-day grace period, unused credits remain available in your account but are no longer refundable.

A credit is used when you spend it — for example, when a job ad slot is used to publish a vacancy, or a contact view credit is used to open a candidate’s contacts. Used credits are non-refundable, because the service they pay for has already been delivered with your consent.

If a payment was charged but the credits were not added to your account, or you were charged twice for the same purchase, contact us. Once the issue is confirmed with Paystack, we refund the affected amount in full. If we are unable to deliver a service you paid for, we will notify you and refund the payment within 7 (seven) days of that notification.

Email help@sokojob.com from the email linked to your SokoJob account, or use the support chat in the app. Include the approximate date of payment and, if you have it, the Paystack transaction reference. We respond within 2 business days.

Approved refunds are returned through Paystack to the payment method used for the original purchase (card or mobile money). The money typically arrives within 3–10 business days, and in any case we process refunds no later than 30 days after your request is approved.

If you believe a charge is wrong, please contact us first — most issues are resolved faster through our support than through a bank dispute. We cooperate fully with banks and card networks on any dispute.

This policy does not limit any rights you have under applicable law, including the consumer protection provisions of the Electronic Transactions Act, 2008 (Act 772). Any provision of an agreement that excludes those rights is void under section 54 of the Act.

We may update this Refund Policy from time to time. The version in effect is the one published on this page; material changes will be highlighted with an updated “Last updated” date. Changes do not affect purchases made before the change.