The role is open in all branch networks. Candidates from Mankessim, Bolgatanga, and Techiman
are strongly encouraged to apply.
What will your role be?
Reporting to the Branch Manager/ Team Leader, the Client Relationship Officer is responsible
for prospecting for clients, appraising loan clients, and monitoring and developing his/her loan
and deposit portfolio. The role holder is also responsible for developing the savings and deposits
portfolio for the target groups.
MAIN RESPONSIBILITIES
1. Commercial Activities
• Organize prospecting and communication actions in the zone of intervention
(Organize prospecting and communication actions in the zone of intervention
(markets and commercial areas) by collaborating with his/her colleagues and other
staff of the institution.
• Introduce Advans Ghana products and services to the target population.
• Follow up the prospects by regular contact with the identified potential clients.
• Propose new products and services to his/her current clients.
• Identify clients’ needs and propose new products/services to the management.
• Encourage clients to open deposit accounts and meet targets.
• Ensure that each customer receives outstanding service by providing a friendly
environment, which includes greeting and acknowledging every customer,
maintaining outstanding standards, solid product knowledge, and all other aspects of
customer service.
2. Loan Activities
• Assist the clients with loan applications.
• Conduct loan appraisal and collect detailed information (personal, business, guaranties)
on the field.
• Present the loan request to the loan committee.
• Organize recovery actions in case of late repayment.
• Maintain regular contact with clients by organizing visits to the field.
• Become a respected and active stakeholder in the intervention zone by spending most of
the time on the field and creating a trusty relationship with small businessmen/women.
3. Administrative Activities
• Keep complete and detailed documentation on each client.
4. Organization and Control
• Prepare a weekly plan with expected tasks and visits to be done.
• Share information and best practices with staff.
• Report all the issues related to the job to the immediate supervisor.
• Analyse the client portfolio by using operational reports.
The Client Relationship Assistant shall demonstrate:
• Ability to meet objectives (quantitative and qualitative) determined by the operations
department and branch manager.
• Ability to represent Advans Ghana in the branch by demonstrating professionalism and
dynamism.
• Ability to respect policies and procedures.
• Ability to manage the information by using the MIS and keeping records in client files.
• Good communication skills.
• Good drive for initiatives.
• Ability to deliver clear, transparent, and accurate information to clients.
• Ability to manage the information by using the MIS and keeping records in the client files.
• Ability to become a key stakeholder in the intervention zone.
• Ability to adapt the communication depending on the type of clientele by speaking local
languages and adapting the level of language.
• Ability to manage the information by using the MIS and keeping records in the client files.
• Ability to become a key stakeholder in the intervention zone.
• Ability to adapt the communication depending on the type of clientele by speaking local
languages and adapting the level of language.
GENERIC ACTIVITIES
• Prospection, client/guarantor visits, loan disbursement, recovery
CHALLENGES
• Dealing with difficult clients
• Commuting in between different locations
• 80% of the work time on the field engaging customers.
Qualification
At least a Diploma/ Higher National Diploma and/or Bachelor’s Degree
A minimum of one (1) year working experience (National Service inclusive).
Good mathematical ability, market appraisal skills, and knowledge of
accounting.
Practical knowledge of micro/small businesses and the market environment is an advantage.
