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Dispute Analyst: P2P - Binance
Software Development
Full time
Full day
On-site
Binance
Location
Accra
As a Dispute Analyst in the P2P department at Binance, you will play a crucial role in enhancing customer service. Your responsibilities will include:
- Utilizing Customer Insight and Root Cause Analytics to identify product improvements.
- Presenting findings and recommendations to enhance customer experience.
- Acting as a customer service representative, addressing customer inquiries and concerns.
- Handling somewhat technical queries with a strong ability in IT for professional use.
This position is based in Accra and requires a proactive approach to problem-solving and customer engagement.
Technical Support
Root Cause Analysis
IT skills
Customer Service
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