Duty Manager Job at Kempinski Hotels

As a Duty Manager at Kempinski Hotels, you will be responsible for providing effective service to all guests. You will direct and manage the Front Office in the absence of the Front Office Manager or Assistant Front Office Manager. Key Responsibilities: - Assess and evaluate the performance of the Front Office team. - Ensure that both long-term and short-term goals are met. - Maintain high standards of service and guest satisfaction. - Handle guest complaints and resolve issues promptly. - Collaborate with other departments to ensure smooth operations.