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As a Recovery Officer you will be responsible for the collection of debts before legal recovery

proceedings commence.

The position is a permanent role and is open in all our branch networks. Candidates from Ho and

Koforidua are strongly encouraged to apply.

What will your role be?

Reporting to the Head of Recovery: The Recovery Officer is responsible for:

the collection of debts before legal recovery proceedings commenced, negotiating

payments, handling defaulters’ inquiries, and providing administrative assistance.

Assisting in implementing the operational policies, procedures, and guidelines and

working on the prevention, detection, and correction of risks related to the above mentioned

core activities. Most importantly prevent the Advans Ghana from losing more

than it has invested.

overseeing the Pre-Litigation portfolio (PAR 90 and Write-Off loans) and working

closely with the Client Relationship Officer to recover any amount owed to the company.

Officers will be assigned to a team.

MAIN RESPONSIBILITIES

• To meet agreed performance targets and provide a quality service with a high level of

Customer Care. To develop and operate effective working practices that promote the

smooth running of the Unit.

• To be prepared to visit debtors to prompt payment and personally serve Demand Notices

to debtors while adhering to the company's policies and procedures.

• To develop and maintain a working knowledge of policies, procedures, and guidance and

to work with them. And be able to keep abreast of changes in legislature, and national and

local trends.

• Must be able to investigate and locate absconded clients and recover any amount due.

• To liaise directly with relevant external agencies, Police, Valuators, Auctioneers, and

Lawyers.

• To identify risk and prevent fraudulent applications by other team members as well as

clients. And must be able to advise on major risk issues on the market for implementation.

• To ensure cash collection on payment control is administered in line with Audit

requirements.

• To take part in Performance Management reviews with the team leader to ensure that

individual targets are achieved to support the aims and objectives contained in the service

plan

• To promote and apply the standards and principles of the company and manage

resources ensuring that the delivery of services continues to be cost-effective.

• To undertake other relevant duties that may be required.

Recovery

CHALLENGES

• Dealing with difficult defaulting clients.

• Poor addressing system impedes the search for the location of clients and guarantors.

• Delays in court processes tend to affect recoveries of bad debt.

What kind of profile are we looking for?

You have a:

At least an HND and/or Bachelor’s Degree

A minimum of one (1) year of work experience in Banking/microfinance and

specifically Debt Recoveries in a financial institution.