Job Search

are strongly encouraged to apply.

What will your role be?

Reporting to the Branch Manager/ Team Leader, the Client Relationship Officer is responsible

for prospecting for clients, appraising loan clients, and monitoring and developing his/her loan

and deposit portfolio. The role holder is also responsible for developing the savings and deposits

portfolio for the target groups.

MAIN RESPONSIBILITIES

1. Commercial Activities

• Organize prospecting and communication actions in the zone of intervention

(Organize prospecting and communication actions in the zone of intervention

(markets and commercial areas) by collaborating with his/her colleagues and other

staff of the institution.

• Introduce Advans Ghana products and services to the target population.

• Follow up the prospects by regular contact with the identified potential clients.

• Propose new products and services to his/her current clients.

• Identify clients’ needs and propose new products/services to the management.

• Encourage clients to open deposit accounts and meet targets.

• Ensure that each customer receives outstanding service by providing a friendly

environment, which includes greeting and acknowledging every customer,

maintaining outstanding standards, solid product knowledge, and all other aspects of

customer service.

2. Loan Activities

• Assist the clients with loan applications.

• Conduct loan appraisal and collect detailed information (personal, business, guaranties)

on the field.

• Present the loan request to the loan committee.

• Organize recovery actions in case of late repayment.

• Maintain regular contact with clients by organizing visits to the field.

• Become a respected and active stakeholder in the intervention zone by spending most of

the time on the field and creating a trusty relationship with small businessmen/women.

3. Administrative Activities

• Keep complete and detailed documentation on each client.

4. Organization and Control

• Prepare a weekly plan with expected tasks and visits to be done.

• Share information and best practices with staff.

• Report all the issues related to the job to the immediate supervisor.

• Analyse the client portfolio by using operational reports.

The Client Relationship Assistant shall demonstrate:

• Ability to meet objectives (quantitative and qualitative) determined by the operations

department and branch manager.

• Ability to represent Advans Ghana in the branch by demonstrating professionalism and

dynamism.

• Ability to respect policies and procedures.

• Ability to manage the information by using the MIS and keeping records in client files.

• Good communication skills.

• Good drive for initiatives.

• Ability to deliver clear, transparent, and accurate information to clients.

• Ability to manage the information by using the MIS and keeping records in the client files.

• Ability to become a key stakeholder in the intervention zone.

• Ability to adapt the communication depending on the type of clientele by speaking local

languages and adapting the level of language.

• Ability to manage the information by using the MIS and keeping records in the client files.

• Ability to become a key stakeholder in the intervention zone.

• Ability to adapt the communication depending on the type of clientele by speaking local

languages and adapting the level of language.

GENERIC ACTIVITIES

• Prospection, client/guarantor visits, loan disbursement, recovery

CHALLENGES

• Dealing with difficult clients

• Commuting in between different locations

• 80% of the work time on the field engaging customers.

Qualification

At least a Diploma/ Higher National Diploma and/or Bachelor’s Degree

A minimum of one (1) year working experience (National Service inclusive).

Good mathematical ability, market appraisal skills, and knowledge of

accounting.

Practical knowledge of micro/small businesses and the market environment is an advantage.