The objective of this role is to attract potential customers by answering product and service

question; suggesting information about other products and services, process orders, prepare

correspondences and fulfil customer needs to ensure customer satisfaction.

You are also expected to manage the banking hall professionally in order to enhance customer

satisfaction and provide excellent service standard and maintain high customer satisfaction.

FINANCIALS PERSPECTIVE

• Cross sell the company’s products/services to potential and existing customers.

• Ensure total Client satisfaction at all times and by all staff within and across all branch

network.

• Develop and ensure that all Know Your Clients (KYC) standards are fully complied with at

all times in every aspect and line of duty.

• Professionally ensure that the Banking hall is kept comfort of all visitors, clients and other

stakeholders of the company.

• Re-activate dormant accounts.

OPERATIONAL EFFICIENCY

• Responsible for serving customers by providing products and service information and

resolving products and service problems.

• Responsible for all account opening and enquiries from customers at the branch and also

resolving all account opening queries.

• Handle all general enquiries at the bank whilst maintaining high level of professionalism

and service standards.

• Expected to resolve all complaints from customers by determining the cause of the

problem and selecting and explaining the best solution to solve the problem, expediting

correction or adjustment and following up to ensure resolution.

• Handling of all store items, requisitions from store and keeping proper records.

• Receiving of outgoing and incoming mails/letters on behalf of the Company.

• Sending of well wishes (birthdays and festivities) to customers as and when required.

ACADEMIC QUALIFICATION AND WORK EXPERIENCE

• Diploma/HND/ in Administrative and secretarial management from any accredited

discipline.

• 1 to 2years work experience in related field.