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Accommodation, Hospitality
Full time
Full day
On-site
Hospitality
Location
Ghana, Central Region
Candidate will serve as the first point of contact for customers, providing excellent support, resolving issues, and ensuring a positive customer experience at all times.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or in person
Handle customer complaints with professionalism, aiming to resolve issues quickly and effectively
Maintain accurate records of customer interactions, transactions, and feedback
Collaborate with other departments (sales, logistics, technical support) to resolve customer concerns
Follow up on customer interactions and ensure satisfaction
Provide product/service information to customers as needed
Keep up to date with company products
Contribute to improving customer service processes and standards
Customer Relationship Management (CRM)
Attention To Detail
Computer Skills
Customer Service
Answering phones