ob Title: Head of Human Resources

Location: Accra, Ghana

Contract Type: Permanent (6-month probationary period)

Reports To: Chief Operations Officer

Role Overview

We are seeking an experienced and strategic Head of Human Resources to lead and manage group-wide HR operations across multiple countries. This individual will be responsible for overseeing all core HR functions including performance management, recruitment, payroll, compliance, employee relations, and organizational development. The role ensures seamless HR service delivery, policy alignment, and employee engagement while driving efficiency and compliance across regions.

Key Responsibilities

1. HR Strategy & Leadership

Provide strategic leadership to HR teams across countries, aligning operations with business objectives

Mentor and develop HR personnel, ensuring high service standards and confidentiality

Drive continuous improvement in HR processes and systems

2. HR Budgeting & Metrics

Develop and manage the group-wide HR budget, including staffing, training, and benefits

Monitor key HR metrics (attrition, headcount, costs) and provide insights to leadership

Coordinate internal/external HR audits across jurisdictions

Ensure data accuracy in HR systems and organizational dashboards

3. Payroll & Benefits

Oversee payroll processes across countries and act as the escalation point for payroll/benefits issues

Lead benefits administration and negotiate with vendors as needed

Ensure timely and accurate updates to payroll systems

4. Talent Acquisition & Onboarding

Oversee recruitment strategies and employer branding to attract top talent

Ensure consistency in onboarding processes and induction programs

Standardize recruitment and onboarding practices group-wide

5. Performance Management

Lead the implementation of performance management frameworks (e.g., Zoho People)

Align departmental performance outcomes with business goals

Oversee improvement plans and staff development initiatives

6. Employee Relations & Workplace Conduct

Serve as lead advisor for complex employee relations cases

Ensure consistent application of grievance and disciplinary processes

Promote an inclusive culture through engagement and behavior policies

7. HR Administration & Compliance

Review and approve HR documentation (contracts, promotions, compensation changes)

Ensure legal and policy compliance across all regions

Lead periodic policy reviews and coordinate with legal/compliance teams

8. Learning & Development (L&D)

Design and implement an L&D framework to build future capabilities

Promote leadership development and a culture of continuous learning

Evaluate training effectiveness and ensure ROI on learning initiatives

9. Organizational Support

Provide HR support for restructures, transfers, promotions, and compensation reviews

Participate in cross-functional initiatives and projects as needed

Key Competencies & Skills

Leadership & Influence: Ability to lead multi-country teams and influence executive stakeholders

Communication: Excellent negotiation, conflict resolution, and interpersonal skills

Results Orientation: Strategic thinker with a hands-on, outcome-driven approach

Adaptability: Comfortable in a fast-paced, dynamic, and multicultural environment

Qualifications & Experience

Bachelor’s degree in HR Management, Business Administration, or related field

Master’s degree or professional HR certification (e.g., SHRM, CIPD) is highly desirable

Minimum 8 years’ progressive HR experience, including 5+ years in a senior/group leadership role

Strong understanding of labor law compliance across different jurisdictions

Proven experience managing complex HR operations in dynamic environments

Experience in the technology or data center sector is an advantage