Do you want to see all job ads?
Hotel Receptionist/ Guest Experience Associate
GHS2,000 — 3,000 Monthly
Accommodation, Hospitality
English — C2 - Proficiency
Full time
Rotation work
Field-based
New employer
Location
Tse-Addo, La, Accra, La-Dade-Kotopon Municipal District, Greater Accra Region, GL-070-5368, Ghana
Job Summary
The Hotel Receptionist serves as the first point of contact for guests, providing exceptional customer service and ensuring a warm, professional, and efficient check-in and check-out experience. The Receptionist is responsible for managing reservations, guest inquiries, payments, and coordinating with other hotel departments to ensure a seamless guest experience.
Key Responsibilities
- Welcome guests warmly and professionally upon arrival.
- Process guest check-ins, check-outs, and room allocations.
- Handle reservations through phone, email, online platforms, and walk-ins.
- Answer telephone calls and respond promptly to guest inquiries.
- Maintain accurate guest records and reservation information.
- Process payments, issue receipts, and balance daily transactions.
- Coordinate with Housekeeping regarding room readiness.
- Liaise with Maintenance and other departments to resolve guest concerns promptly.
- Promote hotel facilities, restaurant services, spa services, and special offers.
- Handle guest complaints professionally and escalate issues when necessary.
- Ensure the reception area remains clean, organized, and presentable.
- Prepare daily reports and shift handover notes.
- Maintain confidentiality of guest information.
- Comply with all hotel policies, operational procedures, and health and safety standards.
- Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of two (2) years' proven experience as a Hotel Receptionist or Front Desk Officer in the Hospitality Industry
- Experience using hotel reservation/PMS software is an advantage. Excellent written and spoken English.
Skills & Competencies
- Outstanding customer service and interpersonal skills.
- Professional appearance and positive attitude.
- Excellent communication and telephone etiquette.
- Strong organizational and multitasking abilities.
- Computer proficiency (Microsoft Office and hotel management software).
- Ability to work under pressure and resolve guest issues calmly.
- Strong attention to detail and accuracy.
- Record-keeping skills.
- Ability to work weekends, holidays, and rotating shifts.
Important Safety Tips
- For your safety, please do not make any payments before confirming the opportunity with the SokoJob Support Team.
- If you have any doubts about the authenticity of this job, kindly report it using the "Report Job" button.