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Customer Care Quality Analyst
Software Development
Full time
Full day
On-site
M-KOPA
Location
Ghana
As a Customer Care Quality Analyst at M-KOPA, you will play a crucial role in ensuring exceptional customer experiences. Your responsibilities will include:
- Evaluating customer interactions to ensure high-quality service delivery.
- Providing feedback and insights to improve customer service processes.
- Collaborating with customer service teams to implement best practices.
- Analyzing performance metrics to identify areas for improvement.
- Training and coaching staff on quality standards and customer care expectations.
You should have a strong background in a care or customer service environment, with a clear understanding of what constitutes excellent service.
Quality Assurance
Customer Service
Performance Analysis
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