CORPORATE COMMUNICATIONS & PUBLIC RELATIONS MANAGER

Title of position

Manager Corporate Communications and Public Relations Location of the Job

Communications Division, Accra

Number of subordinates: 3

Reports to: Executive Director (Business Development) and Lead Consultant

Objectives/core purpose of the job: Coordinate and ensure the strategic direction of the Communications function of the organization.

Context (Global Influences, Environmental/Industry demands, Organisational mission etc. )

Global Influences

- Fast-paced

- Competitive

- Difficult economic environment

- Technological Era

Environmental/Industry demands:

- Requires creativity

- Strategic and analytical Thinking

- Broad-mindedness and openness to ideas

- Be media savvy

- Team-oriented

- Proactive and show initiative

- Communicative

- Focused juggler

- Ready to work long hours

- Ability to multi task, work in teams

- Ability to network effectively

- Tech Savvy

- Strong Interpersonal Skills

- Strong networking skills-

Responsibilities and Duties:

Oversee day-to-day operations of the department

• Coordinate annual planning and ensure that Monthly reports are developed in line with departmental annual plans

• Ensure that the department is running efficiently

• Work with management team to design strategies and set goals for growth

• Ensure that organization optimizes expenses through efficient budget management of the communications department

Ensure that communications team works productively and develop professionally

• Ensure that recruitment and training of new employees in the communications department are in line with the organisation’s growth strategies

• Drive team cohesion and build positive team spirit amongst the Communications Team

• Ensure proper project management management and staff management vis a vis workload and activity pipeline

• Work with Human Resources and management to ensure retention of good staff

Ensures that the Communication team develops the relevant Communication strategies and plans for clients.

• Ensure client satisfaction throughout the client life cycle through effective client management practices

• Ensure adherence to the company’s client management guidelines

• Evolves appropriate communication plans to support the operational/marketing plans of clients.

• Coordinate and analyze regular client health checks and flag any issues and solutions.

Work with Business Development and Operations departments to ensure that the business is promoted/marketed effectively through brand building activities and other relevant strategies.

• Work with BD to develop strategies to retain and win business to ensure profitability and positive bottom line.

• Gathers data on specific client activities to facilitate the development of proposals for assigned clients.

• Ensures that plans/proposals and concepts developed are implemented efficiently.

• Work with BD to develop the relevant strategies to promote the company’s to past, current and potential clients

• Ensure that the organization is marketed efficiently to both internal and external stakeholders i. e staff, board, clients etc.

• Utilize professional networks to gather insights and competitor information and potential leads and share information

Planning and Reporting

▪ Develops annual plans from which weekly, monthly and quarterly reports are developed.

▪ Prepares activity, contact, weekly, and monthly reports on work done for clients as required.

▪ Supervises the preparation of activity, contact, weekly, and monthly reports on work done for clients by staff of the department

Supervision/People Management

▪ Undertake coaching of assigned staff

▪ Undertake assessment of assigned staff

▪ Assist with providing advisory services to clients

▪ Assist in providing advisory services to the organization

▪ Bi annual evaluation and career development of staff

Planning and Reporting

▪ Directly supervises the development and implementation of annual, quarterly, monthly and weekly plans

▪ Support the development of quarterly reports on the work of the department

Social Media Management

• Develop and implement social media strategies for clients including