Call Center Site Director

Mass Markets is seeking a Call Center Site Director to oversee our call center operations. The role involves managing a call center footprint and operations that extend across multiple countries. Key Responsibilities: - Lead and manage call center operations to ensure optimal performance. - Enhance customer experience through effective management of Customer Experience Providers (CXP) and Digital Experience Providers (DXP). - Oversee claims processing and collections to ensure efficiency and compliance. - Collaborate with various teams to improve service delivery and operational effectiveness. - Develop strategies to enhance customer satisfaction and loyalty.