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Call Center Operations Manager I
Call Center Representative
Full time
Full day
On-site
Mass Markets
Location
Western Visayas
Mass Markets is seeking a Call Center Operations Manager I to oversee operations management. In this role, you will lead multiple teams in a fast-paced environment, ensuring high standards of customer service.
Key Responsibilities:
- Manage metrics and performance criteria to enhance service delivery.
- Develop reports on customer service processes and best practices.
- Implement policies to improve operational efficiency.
- Foster a positive work environment and motivate team members.
This position requires strong leadership skills and a commitment to excellence in customer service.
Policy implementation
Team Leadership
Operations Management
Report development
performance management
Customer Service
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