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Technical Support Expert
Support, Helpdesk
Full time
Full day
On-site
Asurion
Location
Iloilo
As a Technical Support Expert at Asurion, you will be responsible for providing exceptional customer service and technical assistance to clients. Your role will involve:
- Handling inbound and outbound calls related to technical issues.
- Assisting customers in troubleshooting and resolving their technical problems.
- Demonstrating clear communication skills to understand various accents and convey information effectively.
- Utilizing your experience in customer service and sales to upsell products and services when appropriate.
You will need to have:
- At least 2 years of customer service experience.
- A minimum of 1 year of experience in an inbound/outbound sales account.
- Familiarity with BPO sales processes, although upselling experience is not mandatory.
Troubleshooting
Technical Support
Customer Service
Communication skills
Sales Experience
BPO Experience
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