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Customer Service Agent
Support, Helpdesk
Full time
Full day
On-site
Concentrix
Location
Iloilo
As a Customer Service Agent at Concentrix, you will be responsible for:
- Listening attentively to customer needs.
- Demonstrating empathy while maximizing opportunities to build rapport.
- Clarifying customer requirements and probing for understanding.
- Using decision-support tools and resources to provide appropriate solutions.
This role requires strong communication skills and a customer-focused attitude.
decision support
Communication
Customer Service
Empathy
Problem Solving
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