Customer Relations Services Manager | Cagayan De Oro

As the Customer Relations Services Manager at SM Store, you will be responsible for managing the Customer Relations Service personnel and security guards. Your role will include: - Overseeing daily operations of the customer relations team - Ensuring high standards of customer service are maintained - Coordinating with security personnel to ensure a safe shopping environment - Training and developing staff to enhance customer service skills - Addressing customer inquiries and resolving issues promptly - Implementing customer service policies and procedures - Monitoring performance metrics and reporting on team effectiveness This position is based in Cagayan de Oro City, Misamis Oriental.