Head of Operations - Customer Care/Collections

M-KOPA is seeking a Head of Operations for Customer Care/Collections. In this role, you will be responsible for driving real business outcomes and measuring success through effective leadership. Key Responsibilities: - Build organizational capabilities that align with current and future business needs. - Oversee customer care and collections operations to ensure efficiency and effectiveness. - Collaborate with various teams to enhance service delivery and customer satisfaction. - Implement strategies to optimize logistics and operational processes. This position is based in Accra, Ghana, and offers the opportunity to work in one of Africa's fastest-growing fintech businesses.