Head of Operations - Customer Care/Collections

As the Head of Operations for Customer Care and Collections at M-KOPA, you will be the driving force behind the customer experience that defines our brand in Ghana. Your primary responsibilities will include: - Leading the service standards and care operations. - Overseeing the collections function to ensure efficiency and effectiveness. - Raising service standards across the organization. - Building capability within the team to enhance customer service. - Putting the customer at the center of all operations. This role is crucial in shaping the customer journey and ensuring that M-KOPA continues to deliver exceptional service.