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Quality Analyst
Software Development
Full time
Full day
On-site
Tap Growth AI
Location
Bacolod City, Negros Occidental
As a Quality Analyst at Tap Growth AI, you will focus on assessing customer service performance and ensuring conformity to company policies and procedures. Your responsibilities will include:
- Assisting in the development of training materials to enhance the overall customer experience.
- Working closely with team members to identify areas for improvement in service delivery.
- Monitoring and evaluating customer interactions to ensure quality standards are met.
- Providing feedback and recommendations based on analysis of customer service data.
This role is essential in maintaining high standards of service and ensuring customer satisfaction.
Performance monitoring
Customer Service
Data analysis
Training development
Quality Assurance
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