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Quality Analyst
Software Development
Full time
Full day
On-site
Ubiquity
Location
Bacolod City, Negros Occidental
As a Quality Analyst at Ubiquity, you will focus on customer service performance and ensure conformity to company policies and procedures. Your responsibilities will include:
- Assisting in the development of training materials to enhance the overall customer experience.
- Working closely with team members to monitor and improve service quality.
- Analyzing customer interactions to identify areas for improvement.
- Providing feedback and recommendations based on quality assessments.
This role is essential in maintaining high standards of service and ensuring customer satisfaction.
Customer Service
Quality Assurance
Performance Analysis
Training development
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