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Real Time Analyst - Bacolod, Philippines
Software Development
Full time
Full day
On-site
Transcom
Location
Bacolod City, Negros Occidental
As a Real Time Analyst at Transcom, you will manage all call center traffic to ensure compliance with customer service level agreements. Your responsibilities will include:
- Real-Time Queue Management
- Assisting and directing the day-to-day call traffic to service centers
- Ensuring optimal service levels are maintained
- Monitoring call volumes and adjusting resources as necessary
- Collaborating with team members to improve efficiency and service quality.
Customer Service
Resource allocation
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