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Operations and Support Specialist at Telecel Ghana
Support, Helpdesk
Full time
Full day
On-site
Telecel Ghana
Location
Accra
As an Operations and Support Specialist at Telecel Ghana, you will play a crucial role in ensuring the smooth operation of our systems and services.
Key Responsibilities:
- Monitor and report on system uptime, SLAs, and KPIs.
- Lead or support incident resolution, ensuring minimal downtime and customer impact.
- Perform deep-dive system analysis to identify areas for improvement.
- Drive continuous service improvement initiatives.
This position is based in Accra and requires a proactive approach to problem-solving and a commitment to delivering high-quality support.
Incident Resolution
KPI Reporting
Customer Support
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