Customer Service Manager by Roche Pharmaceutical Company

Roche Pharmaceutical Company is seeking a Customer Service Manager to join our team in Accra. In this role, you will be responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. Key Responsibilities: - Manage and lead the customer service team. - Develop and implement customer service policies and procedures. - Monitor and evaluate team performance. - Handle customer inquiries and resolve issues effectively. - Collaborate with other departments such as Sales, Marketing, and IT to enhance customer experience. - Analyze customer feedback and make recommendations for improvements. We are looking for a candidate with strong leadership skills and a passion for customer service.