Customer Service Manager by Roche Pharmaceutical Company

Roche Pharmaceutical Company is seeking a Customer Service Manager to join our team in Accra. In this role, you will be responsible for ensuring exceptional customer service and satisfaction. Key Responsibilities: - Manage customer service operations and team performance. - Develop and implement customer service policies and procedures. - Train and mentor customer service staff. - Handle customer inquiries and resolve issues effectively. - Collaborate with other departments such as Sales, Marketing, and IT to enhance customer experience. - Monitor customer feedback and implement improvements. - Prepare reports on customer service metrics and performance. We are looking for a candidate with strong leadership skills and a passion for customer service.