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Technical Support Specialist T3

Job functions
Support, Helpdesk
Type of employment
Full time
Full day
On-site
Boldr
Location
Tacloban City, Leyte
Job Details
As a Technical Support Specialist T3 at Boldr, you will be responsible for handling customer support requests and resolving technical issues regarding the clients' products and services. In this role, you will work across various channels including email, chat, and calls to address customer inquiries. Key responsibilities include: - Responding to customer inquiries in a timely manner - Troubleshooting technical issues - Providing solutions and support for clients' products - Ensuring customer satisfaction through effective communication - Documenting support interactions and resolutions
Skills
Problem Solving
Technical Troubleshooting
Chat Support
Customer Support
Email Support
Call Handling
Communication
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