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Operations Manager
Administration
Full time
Full day
On-site
telus digital
Location
Iloilo
We are seeking an Operations Manager with experience in Call Center Operations, Customer Service, Business Process Outsourcing, or Telecommunications. The ideal candidate will have a strong background in managerial supervision and a customer-oriented approach.
Key Responsibilities:
- Oversee daily operations of the call center
- Ensure high levels of customer satisfaction through excellent service
- Manage and train staff to meet performance targets
- Implement efficient processes and procedures
- Analyze performance metrics and report on operational efficiency
- Handle customer inquiries and resolve issues promptly
Skills Required:
- Strong time management and multitasking abilities
- Detail-oriented with strong analytical skills
- Excellent problem-solving capabilities
- Effective communication and leadership skills
Problem-solving
Multitasking
Customer Service
Time Management
Telecommunications
Business Process Outsourcing
analytical skills
Call Center Operations
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