Head of Delivery Experience by Jumia Group

As the Head of Delivery Experience at Jumia, you will be responsible for enhancing the overall delivery experience for our customers. Your key responsibilities will include: - Developing and improving content material for driver training. - Designing and conducting training sessions for drivers. - Managing vehicle maintenance expenses to limit costs. - Controlling and monitoring driver-customer communication to ensure alignment with company standards. - Ensuring cleanliness and maintenance of delivery vehicles. This role is crucial in ensuring that our delivery team operates efficiently and provides excellent service to our customers.