Are you passionate about providing excellent customer service and helping clients with their mobile
banking needs? Do you have strong communication skills and enjoy working in a fast-paced
environment? Are you looking for a new challenge in a dynamic and multicultural environment?
Advans Ghana, a leading MFI, has the position you are looking for.
The role is open in all branch networks. Contract with the potential for renewal.
Candidates from Accra, Kumasi, Sunyani, Techiman, Koforidua and Takoradi are strongly
encouraged to apply.
What will your role be?
The urban Mobile Banking Officer represents Advans in the field (at clients’ business places). The
objectives of his/her function are the following:
Developing a savings and deposits portfolio
Ensuring clients have access to and can use any delivery channel proposed by Advan
Providing field support to on-time loan repayment
MAIN RESPONSIBILITIES
Commercial activities
Organize prospecting and communication actions in the zone of intervention (markets and
commercial areas) in collaboration with the other branch staff.
Individually prospect new clients and undertake cross-selling activities to new and existing
clients by understanding their needs and providing accurate information on Advans
products & services
Follow up the prospects by regular contact with the identified potential clients, using the
prospecting tools (forms, CRM, etc.).
Ensure high quality of service to increase clients' adherence to Advan's
Deposit mobilization
Encourage clients to make deposits and promote savings by:
Maintain regular contact with clients by organizing visits to the field.
Proposing savings accounts adapted to the client's needs
Providing training to clients about savings habits
Encouraging clients to make regular deposits and transfers to their Advans account,
especially given loan repayment
Remote access to Advan's
Ensure clients have convenient remote access to Advans products by:
Facilitating non-cash transactions on the field such as: creating clients, opening accounts,
taking loan applications
Enrolling clients in the e-cash service and performing the field collection for e-cash clients,
with specific attention to late repayments.
Enrolling clients in the Mobibank service, supporting a good uptake of the service
(providing training, coaching, and support in case the clients meet challenges, enhancing
trust in the service), and guiding clients on how to repay their loans through the Mobibank
service
Promotion of any other alternative delivery channel put in place by Advan's
Documenting the client’s request and or needs regarding delivery channels through the
appropriate tools and ensuring follow-up on these requests and or needs
Representing Advans on the field and serving as an information channel between Advans
and the urban clients
Organization
Ensure compliance of all operations performed with Advans policies and procedures
Report to direct supervisor on activities and issues
With support from a direct supervisor, monitor targets’ achievement and regularly review
priorities both at portfolio and client’s level
With support from a direct supervisor, consistently prepare an optimized schedule and
ensure application on the field
Share information and best practices with other Mobile Banking Officers
Challenges of the job
Maintain a close relationship with a large client portfolio
Propose a tailor-made approach to each client
Ensure a proper time organisation
Travel to urban/rural zones daily
What kind of profile are we looking for?
You have a:
Minimum completion of SSCE Certificate, WASSCE, Diploma
Good mathematical ability